Terms of Service

1. Agreement to Terms

By accessing or using the NexGen AI Advisors platform ("Platform"), website located at nexgen-ai.com, mobile applications, and all related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and NexGen AI Advisors LLC ("NexGen," "we," "us," or "our"), a California limited liability company. By using the Services, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Services

NexGen AI Advisors is an AI consulting and advisory platform that provides:

• AI readiness assessments and diagnostic tools
• AI strategy roadmap generation
• AI-powered advisory chat and concierge services
• Expert and partner matching services
• Training courses and educational content
• Resource and tool libraries
• ROI calculation tools
• Governance and compliance advisory frameworks
• Booking and consultation scheduling

Important: NexGen AI Advisors is a consulting platform. We do not build, sell, or operate artificial intelligence systems. We connect businesses with AI strategies, experts, tools, and educational resources. The Platform uses AI features to enhance advisory capabilities, but these features are supplementary tools — not the core service offering.

3. User Accounts and Responsibilities

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Not create more than one account per person
• Not share your account credentials with any third party

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services for any illegal or unauthorized purpose
• Violate any applicable local, state, national, or international law
• Harass, abuse, or harm other users or NexGen personnel
• Attempt to gain unauthorized access to any portion of the Services or any related systems
• Reverse engineer, decompile, or disassemble any aspect of the Platform
• Scrape, crawl, or use automated means to access the Services without our written consent
• Use the Platform to develop a competing product or service
• Misrepresent AI-generated outputs as human-created professional advice to third parties
• Interfere with or disrupt the Services or servers connected to the Services
• Upload or transmit viruses, malware, or any other malicious code

For a detailed list of prohibited activities, please review our Acceptable Use Policy.

5. Intellectual Property

Platform Ownership: The Platform, including all content, features, functionality, software, text, displays, images, video, audio, design, selection, and arrangement thereof, is owned by NexGen AI Advisors LLC, its licensors, or other providers. This content is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Your Data:You retain all ownership rights in the data, information, and content that you submit to the Platform ("User Content"). By submitting User Content, you grant NexGen a non-exclusive, worldwide, royalty-free license to use, process, and store your User Content solely for the purpose of providing and improving the Services.

AI-Generated Content: Content generated by our AI features in response to your inputs is provided for your use subject to these Terms. NexGen does not claim ownership of AI-generated content created in response to your specific inputs, but retains rights in the underlying models, algorithms, and systems used to generate such content.

7. Payment Terms

Certain features of the Services may require a paid subscription. Payment processing is handled by Stripe, Inc., a third-party payment processor. By purchasing a subscription, you agree to:

• Pay all fees associated with your selected subscription plan
• Provide accurate and complete billing information
• Authorize NexGen (via Stripe) to charge your payment method on a recurring basis until you cancel

Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Prices are subject to change with 30 days' prior notice. All fees are stated in U.S. dollars unless otherwise indicated.

8. Refund Policy

We offer a 14-day free trial for new users. During the trial period, no charges will be applied. After the trial:

• You may cancel at any time during the trial without being charged
• Within 30 days of your first paid billing cycle, you may request a pro-rated refund
• After 30 days, no refunds will be issued; you may cancel to prevent future charges
• Enterprise plans are subject to custom terms

For full details, see our Refund Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEXGEN AI ADVISORS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES, INCLUDING AI-GENERATED CONTENT
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• ANY DECISIONS MADE OR ACTIONS TAKEN BASED ON AI-GENERATED CONTENT, ASSESSMENT RESULTS, ROI CALCULATIONS, OR RECOMMENDATIONS PROVIDED THROUGH THE PLATFORM
• ANY PRODUCTS, SERVICES, OR ACTIONS OF THIRD-PARTY PARTNERS, VENDORS, OR TOOL PROVIDERS RECOMMENDED THROUGH THE PLATFORM

IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to defend, indemnify, and hold harmless NexGen AI Advisors LLC, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Services
• Your reliance on AI-generated content or recommendations
• Any content you submit, post, or transmit through the Services
• Your violation of any law or rights of a third party

11. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Services will immediately cease
• You may request export of your personal data within 30 days of termination, subject to our Privacy Policy
• We may delete your account data after the 30-day period, in accordance with our data retention policies
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitation of liability

You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. You agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in California.

13. Dispute Resolution

Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact us at legal@nexgen-ai.com and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration: If the dispute cannot be resolved informally, you and NexGen agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in California. The arbitrator's decision shall be final and binding.

Class Action Waiver: YOU AND NEXGEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions: Either party may bring an individual action in small claims court. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. For material changes, we will also provide notice via email or an in-app notification at least 30 days prior to the changes taking effect. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

16. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, Cookie Policy, AI Disclaimer, and Refund Policy, constitute the entire agreement between you and NexGen AI Advisors with respect to the Services and supersede all prior agreements, understandings, and communications.

17. Contact Information

For questions about these Terms of Service, please contact us at: